Returns & Exchanges

At Tony’s Chocolonely, we want you to be 100% happy with your chocolate; if your order arrives damaged or incorrect, please reach out within 14 days for a full refund or replacement. Due to the perishable nature of our products, we cannot accept returns for items that have been opened or are no longer in their original condition.

Return Process

• 1.
  Contact Our Choco-Fans

  Email our customer service team with your order number and a brief explanation of the issue to initiate a claim.

• 2.
  Provide Proof

  Attach clear photos of the damaged bars or the incorrect shipment to help us improve our supply chain and verify your request.

• 3.
  Receive Authorization

  Once our team reviews your case, we will provide a return authorization number or confirm your eligibility for a direct refund.

• 4.
  Processing Your Refund

  After approval, we will process your refund to the original payment method or ship out your replacement bars within 3-5 business days.